GENERAL TERMS AND CONDITIONS For the reservation and use of the VIP Lounge at Sofia Airport Terminal 1 

1. Information about the person providing the service:

Sof Connect AD

Address: 1 Christopher Columbus Blvd, 1540 Sofia, Bulgaria

E-mail: public@sof-connect.com, booking@sof-connect.com

VAT NO: BG206155179

Contact person Konstantin Petrov

Contact phone +359 889811533

2. Definitions and Scope

2.1 Direct Service – provision of the user with the right to stay in the VIP Lounge at Sofia Airport Terminal 1, 
2.2 Contract – a distance contract concluded between Sof Connect AD and an individual – user and consists of these General Terms and Conditions and the Terms and Conditions for the provision of services which are binding on the User and published on the Website.
2.3 Unique Number – a unique code that identifies the Service paid for and is different for each individual booking made online.
2.4 VIP B – VIP lounge located in Terminal 1 of Sofia Airport, 1 Christopher Columbus Blvd, 1540 Sofia, Bulgaria.
2.5 Platform – the web page at the following address https://prodbook.sofia-airport.orbisds.com where the User can read these Terms and Conditions, book and pay for the Service.
2.6 Confirmation – a written notification sent by Sof Connect AD to the email address provided by the User after payment for the Service.  The notification shall contain a Unique Number and/or other information related to the Service provided. 
2.7 User – any natural person who acquires goods or uses services that are not intended for the performance of a commercial or professional activity, and any natural person who, as a party to a contract, acts outside the scope of its commercial or professional activity and who pays for a Service through the Booking Platform of Sof Connect AD.
2.8 Party/parties – Sof Connect AD (the details are set out above) and/or the User.
2.9 Service – an online reservation for the use of the VIP Lounge at Sofia Airport Terminal 1.
2.10 These terms and conditions apply to the Service and the Direct Service

3. Features of the Service
3.1 The service is provided online and can be booked with or without the option to cancel the booking. 
3.2 The Service is available and intended for all adults (over 18 years of age) and persons with legal capacity, as well as for representatives of legal entities, including sole traders. 
3.3 Use of the Platform for the Service is voluntary.
3.4 When booking the Service, the User is entitled to book a stay of up to three hours in the VIP lounge located in Terminal 1. 
3.6 The service can be requested online via the Platform at the latest of two hours before departure. One and a half hours prior to departure, passengers are required to arrive at the VIP Lounge if they have checked baggage and do not possess a boarding pass. In the event that there is no checked baggage and a boarding pass has already been issued, the minimum time limit is one hour before departure in the VIP Lounge.
3.7 The User may pay for the Service through myPos BG EOOD, UIC 203964123 (https://www.mypos.com/; help.bg@mypos.com; tel.+359 2 492 84 38 via VISA, Mastercard, Visa Electron, Maestro, V Pay, Amex, UnionPay, JCB, Bancontact, iDEAL, Apple Pay, Google Pay, iCard.
3.8 Prices for VIP services vary depending on the booking interval. If the service in one direction (arrival or departing passenger) is requested more than 24 hours before the flight the price is 120 Euro / 234.70 BGN /. The price of the VIP service in one direction is 156 Euro/305.10 BGN / if requested less than 24 hours before the flight. The price of the service is published on the online platform, and the price published at the time of booking is applied to each reservation. Parking price is not included in the price. There is a complimentary 10-minute free of charge period for dropping off and picking up passengers in the parking lot situated in front of the VIP lounge.
3.9 In order to request the Service, you must complete the required fields, accept these Terms and Conditions, the Privacy Policy and make payment.
3.10 When the User pays for the Service, the User receives a confirmation of the Service reservation at the email address provided when making the payment.

3.12 By requesting the Service, the User is informed that he/she loses the right to withdraw from the Service after the commencement of its actual provision.  

3.13 Complaints relating to the request, payment and/or use of the Service may be made to the following email address: booking@sof-connect.com and telephone number:+359 889811533.

3.14. The scope of VIP service – VIP service includes private transportation to and from the aircraft, private check-in, security, customs and border check procedures, as well as private waiting lounges with complimentary snacks, soft drinks, tea, coffee, and light alcoholic beverages as well as WiFi conection.

4. Conclusion of the Service Contract
4.1 Sof Connect provides the Service to the User in accordance with the provisions of these Terms and Conditions and the law.
4.2 The Contract shall be deemed concluded at the moment when the User marks the following statements on the Platform of Sof Connect AD:
4.2.1 I am aware that Sof Connect AD will process my personal data for the purposes of this Agreement. For more information about the processing of data by, please see https://sofia-airport.eu/en/privacy-policy/.

4.2.1 I acknowledge that (i) I have read and agree to the GENERAL CONDITIONS OF SOF CONNECT AD applicable to the provision of the service of reservation and use of the VIP Lounge in Terminal 1 of Sofia Airport and (ii) I am aware that I lose my right to cancel the service at the moment of commencement of the stay in the VIP Lounge in Terminal 1 of Sofia Airport. 

4.3 Upon conclusion of the Contract, Sof Connect AD sends to the e-mail address provided by the User an automatically generated e-mail message and confirmation of payment for the Service, which includes an identification code/number required for the use of the Service and/or other information where relevant. 

4.4 With the express consent of the User, Sof Connect AD is entitled to send commercial messages to the User.

4.5 The Contract shall remain in full force and effect until the obligations of the parties set out in the Contract have been performed in full or until terminated.

5. Payment for the Service and the Direct Service

5.1 The User will be able to book and pay for a VIP Lounge both as a registered and non-registered user on the Sof Connect AD Platform.

5.2 Payment for the Service and the Direct Service is made as a cashless payment and is processed by a third party myPos.BG Ltd, UIC 203964123 (https://www.mypos.com/; help.bg@mypos.com; +359 2 492 84 38). Sof Connect AD cannot influence and is not responsible for any errors made by the parties processing the payments.

5.3 Invoices for the payments made are issued if the User has confirmed that he/she wishes to receive an invoice and has filled in the necessary data in the Platform. Also, if the User wishes to receive an invoice, he/she can send the invoice details to sc-invoicing@sof-connect.com.

5.4 Sof Connect AD shall not be liable for any consequences resulting from incorrect or false information provided by the User.

5.5 The User may not assign the registration to third parties.

Use of the VIP Lounge may only be made by the person(s) indicated on the registration form.

6. Pricing policy

6.1 Prices for the Service and the Direct Service are set out on the Sof Connect AD Platform. The prices of the Service and the Direct Service include VAT (value added tax) and all other taxes and fees payable by the user

6.2 Sof Connect AD has the right to announce the possibility of using promo codes and discounts through the Platform, through social networks and all permissible means of communication. 

6.3 Sof Connect АД has the right to unilaterally change the Prices of the Service and the Direct Service. The new Prices shall come into force from the moment of their publication on the Platform, unless a specific date of their coming into force is specified. 

7. Rights and Obligations of the Parties in using the Service and the Direct Service

7.1 The User shall provide true, accurate and complete details required for payment and use of the Service/Direct Service.

7.2 The User is obliged to familiarize himself/herself with the terms and conditions of the Service/Direct Service before deciding to use and pay for them. In the event that the User wishes to use the Service/Direct Service, he/she is obliged to familiarise himself/herself in advance with these Terms and Conditions and the information that Sof Connect AD provides online.

7.3 The User has the right to receive the requested and paid service within 12 months from its request.

7.4 Sof Connect AD publishes the General Terms of Service and the Direct Service Terms on its Platform.

7.5 The parties shall be liable for any direct losses caused to the other party if such damages are the result of intent or gross negligence.

8. Technical requirements

8.1 The Service booking platform is freely accessible. In order to use the Platform for a successful booking, the User must have a mobile phone, tablet, computer or similar device.

8.2 Free and effective use of the Platform requires that the device supports at least one of the following operating systems: iOS, Android, Windows, Unix/Linux. In order to easily and efficiently access the Platform, we recommend using up-to-date (as recommended by the manufacturer) browser applications for the cited operating systems iOS, Android, Windows, Unix/Linux.

8.3 Each device model has access to certain software versions. Certain software versions may not be available for certain device types. If the software version applicable to the Platform is not available for the User’s device, the User will not be able to use the device to access the Platform. In any event, the minimum requirements for accessing the Platform are (i) the availability of a charge in the device battery, (ii) unrestricted access to the Internet, (iii) an active email account, and (iv) a working operating system as set forth in Section 8.2.

8.4 The use of the Platform for the purpose of booking a Service requires the availability of an internet connection accessible to the User’s device. The cost of using the internet connection is at the User’s expense and is subject to the terms and conditions between the User and their ISP.

8.5 Sof Connect AD is not responsible for the availability and functioning of the Internet connection, nor for technical problems arising in the transmission of data via the Internet connection.

8.6 Sof Connect AD is not responsible for the accuracy of the e-mail addresses provided by Users or for the receipt of confirmation emails. If a User fails to receive a booking confirmation email, Sof Connect AD advises the User to check that: i) the device has an active internet connection, ii) the email address is correctly registered on the Platform or iii) the confirmation is not received in spam mail.

8.7 If the User has not received a confirmation email, the User may request Sof Connect AD to resend the confirmation email to the following contact details: email address: booking@sof-connect.com and telephone +359 889811533.

8.8 The User is responsible for the use of the means of payment with which the payment for the service is made. 

8.9 Sof Connect AD shall not be liable for any losses that result from the malfunction of the User’s electronic communication or telecommunication facilities provided by a third party or for any losses that are caused to the User when making payments due to the fault of a financial institution.

9. Delivery, postage or other costs

9.1 The User shall not be liable for any postage, delivery, transaction processing or other additional costs, other than bank charges as per the User’s bank’s policy (if any).

10. Access to the Service

10.1 The User may not use the Service after the expiration of the period specified in the Service confirmation.

11. Force Majeure

11.1 The parties shall be released from liability for total or partial non-performance of their contractual obligations if such non-performance is caused by an event of force majeure which the respective party could not have foreseen and prevented. Force majeure circumstances include war, natural disaster, general strike, terrorist attacks, decisions of the competent authorities and statutory provisions.

11.2 If the force majeure continues for a period longer than 45 (forty-five) calendar days, either party may unilaterally terminate the contract by written notice to the other party. In such event, neither party shall be liable for damages suffered by the other party during the period of force majeure.

12. Processing of personal data

12.1 User’s personal data is processed in accordance with the EU General Data Protection Regulation (GDPR) and the Bulgarian Personal Data Protection Act. You can find more information about the processing of personal data here: https://sofia-airport.eu/en/privacy-policy/.

13. Intellectual Property Law

13.1 By accepting these Terms and Conditions, the User agrees that all copyright, trademark or other intellectual property rights relating to the Booking Platform and the Service belong to Sof Connect AD.

Infringement of the intellectual property rights of Sof Connect AD or use of the services and features of the Platform for purposes other than those expressly provided for is prohibited. The User is solely responsible for any damage caused to Sof Connect AD by the use of the name or trademarks associated with the Platform or other intellectual property rights without the consent of Sof Connect AD or in violation of these Terms and Conditions.

13.2 By disclosing content on the Platform, the User declares that he/she has the right to disclose this content.

14. Cancellation. Right to cancel the Service.

14.1 The User shall have the right to cancel the reservation of the Service within 14 (fourteen) days of the conclusion of the Service Agreement (see clause 4.2) without giving any reason.

14.2 In the case of a Service, the provision of which commences with the booking and payment of the Service through the Platform, and where the User has expressly requested that the performance of the Contract commences before the expiry of the cancellation period under clause 15.1, the User expressly agrees and confirms that he/she is aware that he/she loses his/her right of cancellation from the moment of booking and payment of the Service through the Platform.

14.3 The opt-out application is available on the Sof Connect AD Platform. The User can fill it in electronically and send it by clicking the “Send” button.

14.4 In case of exercising the right of withdrawal, the User shall be obliged to cover the costs of the respective transaction. If the transaction is made abroad, these costs shall be borne by the User according to the policy of his/her bank. Sof Connect automatically deducts the transaction costs from the amount of money to be transferred to the User.

15. Complaints and dispute resolution procedure

15.1 Sof Connect AD shall provide its response to the User’s complaints and/or claims no later than 7 days from the receipt of the User’s complaint/claim.

15.2 All disputes and disagreements arising out of the performance of this contractual relationship shall be settled by mutual negotiations between the Parties. If the Parties are unable to agree, then all disputes, disagreements or claims relating to the Contract, its termination, amendment or validity shall be resolved by the competent Bulgarian court in the city of Sofia, in accordance with the laws in force in the Republic of Bulgaria.

16. General Provisions

16.1 Sof Connect reserves the right to supplement and amend these Terms and Conditions. Amendments to the General Terms and Conditions shall be disclosed to Users by means of an explicit announcement published on the Platform and by sending an e-mail.

16.2 The amended and supplemented General Terms and Conditions shall come into force on the date published on the Platform /by e-mail message, but not earlier than 14 days from the date of publication of the respective amendments and supplements.

16.3 If the User does not agree with the amendments and additions to the General Terms and Conditions, the User may cancel the reservation made for the Service without paying additional costs.

16.4 These Terms and Conditions are available online at: https://prodbook.sofia-airport.orbisds.com .