Frequently Asked Questions

Frequently asked questions regarding the reservation of VIP lounge and VIP parking on Sofia International Airport

Who can book the service and get access to VIP lounge?

The VIP service is accessible to all passengers traveling on regular, charter or private flights and on any airline operating flights to Sofia Airport /Easy Jet – only arrival flights/

When should I arrive at VIP lounge for my departing flight?

Not later than 1.5 hours before departure. 

I am arriving at Sofia Airport by aircraft. Where and when I will be met by VIP lounge staff?
  • You will be greeted by VIP B staff outside the aircraft with VIP sign
Can I arrive earlier than my chosen check-in time?

Yes, up to 3 hours before the scheduled departure time and not later than 1.5 hours before departure.

Do I have to describe the presence of checked baggage?

Yes , in the additional information section

What are the prices for the VIP service?

Prices for VIP services vary depending on the booking time. Should the service for one leg of the journey (either arrival or departure) be requested more than 24 hours before the flight, the cost is 90 Euro / 176.02 BGN /. If the VIP service is requested less than 24 hours before the flight, the price for one leg of the journey is 120 Euro / 234.70 BGN /.

Is it possible to cancel a request?

Yes, please use the link provided in your confirmation email.

How much does it cost to leave a car in the VIP parking?

The price list is provided on our website: https://sofia-airport.eu/en/at-the-airport/parking/. There is a complimentary 10-minute free of charge period for dropping off and picking up passengers in the parking lot situated in front of the VIP lounge.

Is there a service for passengers with assistance needs?

Yes, assistance needs has to be described in additional information section.

Is there a service for passengers travelling with animals in the cabin or in hold?

Yes, additional needs has to be described in additional information section.

Are there restrictions on the type of vehicle?

The VIP parking area accommodates various passenger vehicles, excluding full-size coaches due to limited space for maneuvering.

Can I change my registration number once my application is complete?

Yes, you need to cancel the current request. And create a new one with the correct vehicle details

Is there a service for unaccompanied minors /UM/ ?

 Yes, there is. The requested service has to be described in the additional information section.

Is there a service for passengers traveling with weapons and ammunitions?

Yes, there is. The requested service has to be described in the additional information section.

Do I need to describe the availability of online check-in?

Yes, it has to be described in the additional information section. 

Are pre-reserved and unpaid charges to the airline carrier / pet in cabin, animal in hold , unaccompanied minor, class upgrade, weapons and ammunitions/ can be paid on spot?

Yes, it can be paid on spot to the airline carrier by card or cash depending on the airline’s rules.

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What are the booking terms?

  • You can make a reservation up to 12 hours before arriving at the parking
  • The minimum booking period is 8 hours. (You can book for a minimum of 8 hours)
  • The maximum booking period is 6 months
  •  See Frequently Asked Questions

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