GENERAL TERMS AND CONDITIONS OF SOF CONNECT FOR RESERVATION OF PARKING SPACES

1. Contact Information:
SOFIA INTERNATIONAL AIRPORT
SOF Connect AD
Address: Christopher Columbus Blvd. 1, 1540 Sofia, Bulgaria
E-mail: public@sof-connect.com, booking@sof-connect.com
Contact phone number: +359 876687927
VAT No.: BG206155179

2. Definitions 
2.1 Contract – a distance contract that is concluded between SOF Connect and the User and includes these General Terms and Conditions and the specific terms of the reservation set in the Platform. By entering into the Contract, the User agrees to the Rules for Parking at Sofia Airport, available at https://prodbook.sofia-airport.orbisds.com/en/rules-for-parking-at-sofia-airport/. 
2.2 Unique Number – a unique code/number that individualizes the paid Service.
2.3 Parking Lots – the parking facilities located on the territory of Terminal 1 and Terminal 2 at Sofia Airport open for public use.
2.4 Platform – the webpage at the address https://sofia-airport.eu/en/at-the-airport/parking/, where the User can familiarize themselves with these General Terms and Conditions, reserve and pay for a parking space.
2.5 Confirmation – a written confirmation sent by SOF Connect to the email address provided by the User after payment of the Service. The confirmation contains the Unique Number of the Service and/or other information necessary for the receipt of the Service.
2.6 User – refers to any natural person who purchases the Service through the Platform.
2.7 Party / Parties – SOF Connect (details provided above) and/or the User.
2.8 Service  –  online reservation and purchase by the User through the Platform of the right to use the parking service provided at the Parking Lots within the chosen time frame for the vehicle registered by the User.

3. Scope

These General Terms and Conditions regulate the rules regarding the online reservation and purchase by the User through the Platform of the right to use the parking service provided at the Parking Lots within the chosen time frame for the vehicle registered by the User. Factual use of the parking service shall be governed by the Rules for Parking at Sofia Airport. 

4. Features of the Service

4.1 The Service is available and intended for all natural persons who are adults (aged 18 years and over) and legally competent. 

4.2 The User reserves through the Platform the right to use the parking service provided at the Parking Lots within the chosen time frame for the vehicle registered by the User, against payment of the price indicated on the Platform for the Service.
4.3 Upon making a reservation, the User acquires the right to park the vehicle, the details of which the User has entered on the Platform, in  the chosen Parking Lot for the time specified in the reservation.
4.4 The minimum duration for the stay in the chosen Parking Lot that can be reserved through the Platform is 8 (eight) astronomical hours. With a valid reservation, the User has access to the Parking Lots 1 (one) hour before the reserved start time. The User also has an additional 1 (one) hour after the expiration of the reservation period to exit the chosen Parking Lot. 

4.5 The Service commences at the beginning of the reservation period specified by the User and is independent of the actual time when the vehicle enters the Parking Lot. The reservation remains valid for the entire duration of the reservation period, unless it is cancelled in accordance with these General Terms and Conditions. 
4.6 The price for the Service is calculated for a minimum of 8 (eight) full astronomical hours. SOF Connect does not recalculate the fee for the Service and does not refund amounts paid by the User if the User discontinues the use of the Service before the minimum duration of the Service expires.
4.7 The User has the right to choose and pay for an additional service – Cancellation of the reservation. If the User selects the Cancellation of the reservation service, it has the right to cancel the reservation at any time before the start of the reservation period.
4.8 To purchase the Service, the User must fill in the fields with the required data, accept these General Terms and Conditions, the Privacy Policy, and make the payment. 
4.9 When the User pays for the Service, it shall receive a Confirmation of the purchase of the Service at the email address specified during the purchase. 

The link for cancellation of the reservation loses its validity 14 (fourteen) days after the date on which the reservation has been made, unless the User has also purchased the Cancellation of the reservation service. If the User has purchased the Cancellation of the reservation service, the cancellation link loses its validity at the start of the period specified in the reservation.
4.10 The User shall have 15 (fifteen) minutes to exit the Parking Lot with its vehicle after the expiry of 1 (one) hour after the end of the reservation period (see item 4.4). If the User does not exit within the 15 (fifteen) minutes’ term, an additional parking fee shall begin to accrue in accordance with the applicable tariff. 

4.11. The Service shall be used in accordance with the Rules for Parking at Sofia Airport and the applicable legislation.

5. Conclusion of the Contract 
5.1 The contract is concluded when the User presses the button “Place order” and effects the payment.
5.2 Upon conclusion of the Contract, SOF Connect shall send an automatically generated electronic message and a Confirmation of the purchase of the Service to the email address provided by the User, which includes the Unique Number needed for the use of the Service, and/or other information necessary for the use of the Service. In case that the User has not received a confirmation email, the User may request SOF Connect to resend the confirmation email using the following contact details: email address: booking@sof-connect.com and telephone:  +359 876687927.
5.3 The Contract remains in force until the complete fulfillment of the obligations of the Parties as specified in the Contract, or until its termination according to the provisions of the Contract.

6. Payment of the Service 
6.1 The User may reserve and pay for the Service either as a registered and as an unregistered user of the Platform.
6.2 The User may pay for the Service via Mypos.BG EOOD, UIC 203964123 (https://www.mypos.com/; help.bg@mypos.com; tel.+359 2 492 84 38) using VISA, Mastercard, Visa Electron, Maestro, V Pay, Amex, UnionPay, JCB, Bancontact, iDEAL, Apple Pay, Google Pay, iCard.
6.3 Invoices for payments made are issued if the User has confirmed that they wish to receive an invoice and has filled in the necessary data on the Platform. Additionally, if the User wishes to receive an invoice, they may send the invoicing details to sc-invoicing@sof-connect.com.

7. Pricing Policy
7.1 The price of the Service is shown on the  Platform. The price of the Service includes VAT (Value Added Tax) and all other taxes due by the User. Penalties might be due by the User upon breach of the Rules for Parking at Sofia Airport as provided thereof. If the reservation period is exceeded, an additional fee for the parking service will be due in accordance with the terms under item 4.10. 
7.2 SOF Connect announces the possibility of using promo codes and discounts through the Platform, via social networks, and all permissible means of communication of such commercial messages.

8. Rights and Obligations of the Parties when Using the Service 
8.1 The User provides accurate, correct, and complete information necessary for the payment and use of the Service and provides third parties’ data only if duly authorized.

8.2 The User is obliged to comply with the Rules for Parking at Sofia Airport, available online at https://prodbook.sofia-airport.orbisds.com/en/rules-for-parking-at-sofia-airport/ and on the information boards in the Parking Lots, while using the parking service. 
8.3 In order to use the Service and enter the respective Parking Lot the plate registration number of User’s vehicle must be: (i) intact, (ii) not damaged, (iii) legible (iv) clean enough to allow the plate recognition system to read the vehicle’s number. If the aforementioned conditions are not satisfied, SOF Connect might refuse to allow such vehicle in the Parking Lots. In such cases, SOF Connect is not obligated to refund the price paid for the Service and is not liable for any damages incurred by the User.

9. Technical Requirements
9.1 The Platform for reserving the Service is freely accessible. To use the Platform, the User must have a mobile phone, tablet, computer, or other similar device.
9.2 Free and effective use of the Platform requires the device to support at least one of the following operating systems: iOS, Android, Windows, Unix/Linux. For easy and effective access to the Platform, it is recommended to use up-to-date (according to manufacturer recommendations) browser applications for the aforementioned operating systems iOS, Android, Windows, Unix/Linux.
9.3 The use of the Platform requires an internet connection accessible and available to the User’s device and active email account. 
9.4 SOF Connect is not responsible for the accuracy of the email addresses provided by the Users, nor for the receipt of confirmation emails. If a User fails to receive an email confirming the reservation, SOF Connect advises the User to check whether: i) the device has an active internet connection, ii) the email address is correctly registered on the Platform, or iii) the confirmation has been received in the spam folder.
9.5 SOF Connect is not responsible for losses that result from malfunctioning electronic communication or telecommunication devices used by the User, or for losses caused to the User during payment transactions due to the fault of a financial institution.

10. Personal Data Processing
10.1 The personal data of the User are processed in accordance with the EU General Data Protection Regulation (GDPR) and the Bulgarian Personal Data Protection Act. More information regarding the processing of personal data can be found here: https://sofia-airport.eu/en/privacy-policy/.

10.2. With the explicit consent of the User, SOF Connect has the right to send commercial messages to the User.

11. Cancellation of the Reservation. Right to Withdraw from the Service
11.1 The User has the right to withdraw from the Service within 14 (fourteen) days from the conclusion of the Contract (see item 5.1) (“Withdrawal Period”), without stating a reason, regardless of whether they have paid for the Cancellation of the reservation service. 

The right to withdraw under this item 11.1 does not apply in case the User uses the Service within the scope of their commercial or professional activities (i.e. in case the User does not act as a consumer within the meaning of the Bulgarian Consumers Protection Act). 

11.2. In order to exercise the right to withdraw under item 11.1, the User can fill in the withdrawal form available on the Platform. The form can be completed electronically or filled out and signed by hand and sent to the email address: booking@sof-connect.com.

11.3. The User can exercise its right to withdraw under item 11.1 even if a part or the entire reservation period coincides with the Withdrawal Period. By making a reservation that coincides with the Withdrawal Period, the User acknowledges and agrees that if it exercises its withdrawal right, SOF Connect is entitled to retain a part of the price proportional to the Service provided by SOF Connect (and in any event not less than for 8 hours). The rest of the price paid for the Service will be reimbursed to the User in accordance with item 11.5.
11.4. If the User has chosen and purchased the additional Cancellation of the reservation service, the User has the right to withdraw from the Service at any time before the start of the reservation period, without stating a reason. The User can withdraw from the Service by completing the withdrawal form electronically on the Platform or filling it out, signing it by hand and sending it to the email address: booking@sof-connect.com.

Please note that Users classified as consumers within the meaning of the Bulgarian Consumers Protection Act can exercise their withdrawal right in accordance with item 11.1 even if they have not purchased the additional Cancellation of the reservation service. The Cancellation of the reservation service is suitable in case the User wishes to have a withdrawal period longer than 14 days (the withdrawal period provided by the Cancellation of the reservation service in any event ends at the start of the reservation period), or in case the User is not acting in its capacity as a consumer within the Bulgarian Consumers Protection Act. 

11.5 In the event of a valid withdrawal from the Service (as per items 11.1 and 11.4), SOF Connect shall refund the amount paid by the User no later than 14 (fourteen) days as of receipt of the withdrawal request. SOF Connect shall refund the amount paid by the User by way of the same payment method  used upon purchase of the Service. The refund will not involve any costs to the User, apart from costs charged by the Users’ bank in relation to the transfer and the sum due for the Service used in accordance with item 11.3.

12. Complaints and Dispute Settlement Procedure

12.1 Complaints related to the purchase or use of the Service can be made to the following email address: booking@sof-connect.com and telephone: +359 876687927. 
12.2 SOF Connect provides its response to claims and/or complaints from the User no later than 7 days from the receipt of the User’s complaint/claim.
12.3 In case of a dispute that the Parties cannot settle amicably, Users acting in their capacity as consumers within the Bulgarian Consumers Protection Act may turn to alternative dispute resolution (ADR) mechanisms or to the Commission for Consumers Protection.

The authorities engaged with ADR in Bulgaria can be found on the following link: https://www.mi.government.bg/library/aktualiziran-spisak-na-priznatite-organi-za-alternativno-reshavane-na-sporove-mezhdu-potrebiteli-i-targovtsi-na-teritoriyata-na-republika-balgariya/

Link to the online dispute resolution (ODR) platform developed by the European Commission: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN.

Link to the website of the Commission for Consumers Protection: https://www.kzp.bg/

13. General Provisions
13.1 SOF Connect reserves the right to supplement and amend these General Terms and Conditions. Changes to the General Terms and Conditions are announced to Users through an explicit message published on the Platform and by sending an email.
13.2 The amended and supplemented General Terms and Conditions come into effect on the date as announced on the Platform and subject to notification  via email, but no earlier than 14 days from the date of receipt of the email notification.
13.3 If the User does not agree with the amendments and additions to the General Terms and Conditions, they may cancel the reservation made for the Service. The User may carry out the cancellation within 1 (one) month of receiving SOF Connect’s notification of the changes to the General Terms and Conditions. In order to cancel the reservation, the User must send a notification to SOF Connect at the following e-mail address: booking@sof-connect.com. The User does not owe any compensation or penalties in case it cancels the reservation due to a change in the General Terms and Conditions. SOF Connect will reimburse the User with the price for the Service paid and not used after the cancellation. 
13.4 The current General Terms and Conditions are available at the following web address: https://prodbook.sofia-airport.orbisds.com/en/terms-and-conditions/

APPENDIX
WITHDRAWAL FORM (if you wish to exercise your right of withdrawal within fourteen (14) days, please complete this form and email it to: booking@sof-connect.com)

To: SOF Connect AD, UIC 206155179, address: Christopher Columbus Blvd. 1, 1540 Sofia, Bulgaria
I hereby declare that I wish to withdraw from the Contract I have entered into for the provision of a parking reservation service:

In case of cancelation, SOF Connect will refund all payments received without delay and no later than 14 (fourteen) days from the day we are informed of your decision to cancel the Contract.
Refunds of paid amounts for the Service will be made using the same payment method you used for the original transaction to the account from which the booking payment was made.
In case of exercising the right of withdrawal, the User does not owe any additional sums, except for the price proportional to the service used (which shall be retained by SOF Connect) and costs charged by the User’s bank in relation to the transaction.